Toyota Entune Unable To Download Error Message
1. Why is Toyota making changes to Entune™ App Suite?
May 05, 2019 Toyota HQ then gave me a case # and contacts local dealer. Luckily I video recorded my install, and screen saved my download page. Long story short, Toyota HQ said Head Unit needs to be replaced, at no charge to me. I'm at the dealer now, new unit is in with 5.2 s/w and same 'System Not Installed' message is shown with pressing App key. Jan 11, 2014 I found out last week that the latest Entune update had been released to 3.1. Toyota has been kinda hush hush on releasing this update compared to the previous ones. I had my dealer perform the update yesterday and it did fix some of my issues.
As technology and markets change, third-party application providers continuously evolve their products and services. Effective November 13, 2018, Pandora®, OpenTable, and Facebook Places are no longer available in Entune™ App Suite as these products and services are no longer supported by the third-party application providers.
Additionally, on May 15, 2019, Movietickets.com will no longer be available in Entune App Suite as this service will no longer be supported by the third-party application provider.
2. How has this information been communicated to existing vehicle owners?
An Application License Agreement was presented to the customer at registration (Entune™ App Suite) stating that application changes may occur over time. The Application License Agreement can be viewed at any time from within the application. For this update, all registered customers will be sent a communication via the Entune app.
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3. What is changing with Entune™ App Suite?
On November 13th, Pandora®, Facebook Places, and OpenTable were removed from the smartphone app and multimedia display (head unit).
Note: On models equipped with a Harman head unit, Pandora® and OpenTable icons will remain. Services for these products will be discontinued and an error message will be seen on the head unit when you attempt to use these applications.
On May 15, 2019, MovieTickets.com will be removed from the smartphone app and audio multimedia system.
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5. Which Entune™ App Suite audio multimedia systems are impacted?
All Entune™ Premium Audio with Navigation systems are impacted.
Note: This update does not apply to Entune 3.0, since Movietickets.com has never been a supported application for those systems.
9. How will customers receive this update?
Update steps for Entune™ App Suite:
1. When launching Entune™ App Suite on smartphone, you will be prompted to complete an application update (see image below).
2. A prompt will be displayed on the head unit when the smartphone is then connected to the vehicle via Bluetooth® or USB (see image below).
3. When you select 'Now', the download will begin. Once complete, you will be prompted to complete the install (see image below).
Note: If you select 'Later', you will be directed back to the menu screen. Each time you select the 'App' button, you will be prompted to complete the update. Entune™ App Suite will not be available until the update is completed.
How long will it take for the head unit software to update?
The length of time to update will vary. With good wireless coverage, the update should take from 3 to 5 minutes.
10. What is the impact to the North American affiliate regions?
How To Update Entune
Toyota Entune™ App Suite functions anywhere within the continental United States, but not in Hawaii, Puerto Rico, Mexico, or Canada. Vehicles built for the United States, but transported to or sold in these regions, do not support Toyota Entune™ App Suite.